By Gene Barlow
User Group Relations
Copyrighted July 2011
Sometimes my customers will send me an email that their Acronis True Image system has been working flawlessly, but then it just stopped working. They want to know why it stopped working and what they can do to fix it. My answer to them is usually the same; you need to do my three step fix-up process. In this article, I will share this process with you to use. It’s a great way to start to resolve problems with True Image.
Reset your Computer and Windows
The first step to fixing problems with True Image is to make sure your computer hardware system and Windows are reset from any temporary complication. Computers can get confused and end up doing strange things. To recover from this confusion, all you have to do is to shutdown the computer and then power it up after a few seconds. All devices attached to your computer should also be powered off and then back on again. This causes the computer hardware to do a physical reset and your Windows system to restart fresh. Once Windows is back running again, start True Image and see if you are still getting the problem you had before. This simple reset of your Computer hardware and Windows will often fix minor problems.
Reset your Computer Hard Drives
The second step to fixing problems with True Image is to make sure your computer’s hard drives (both internal and external) do not have any hardware glitches on them. All hard drives, even new hard drives, can have glitches on them. Over time, additional glitches may develop on your hard drives. While most programs will not detect these glitches, True Image is one program that touches your entire hard drive as it runs. So, any hardware glitches on your hard drives will show up when running True Image and can cause it to fail and not run properly.
Cleaning off these glitches from your hard drive will fix any problem that is stopping True Image from running normally. Fortunately, this is easy to do using the Error Checking utility that comes with Windows. To run Error Checking on your computer do the following steps:
Reset your True Image Software
The third step to fixing problems with True Image is to reset your True Image software installed on your computer. Over time, the installed True Image software may become corrupted in some way and no longer functions correctly. The following steps will install a fresh copy of True Image on your computer and also update you to the latest build of the software:
Acronis True Image Home 2011
The best backup utility on the market today is Acronis True Image Home 2011. To order True Image 2011 from us, go to http://www.ugr7.com and click on the appropriate Buy Now button. We offer this excellent backup program at half the normal price you will find it elsewhere, just $25 per license. Each computer you wish to backup should have its own license of the product to be legal. I not only provide you with a super price on this excellent software product, but I will try to make using this product easy and effortless for you.
If you have questions about this article or the True Image product, send an email to support@ugr7.com and I will try to help you with your questions.
User Group Relations
Copyrighted July 2011
Sometimes my customers will send me an email that their Acronis True Image system has been working flawlessly, but then it just stopped working. They want to know why it stopped working and what they can do to fix it. My answer to them is usually the same; you need to do my three step fix-up process. In this article, I will share this process with you to use. It’s a great way to start to resolve problems with True Image.
Reset your Computer and Windows
The first step to fixing problems with True Image is to make sure your computer hardware system and Windows are reset from any temporary complication. Computers can get confused and end up doing strange things. To recover from this confusion, all you have to do is to shutdown the computer and then power it up after a few seconds. All devices attached to your computer should also be powered off and then back on again. This causes the computer hardware to do a physical reset and your Windows system to restart fresh. Once Windows is back running again, start True Image and see if you are still getting the problem you had before. This simple reset of your Computer hardware and Windows will often fix minor problems.
Reset your Computer Hard Drives
The second step to fixing problems with True Image is to make sure your computer’s hard drives (both internal and external) do not have any hardware glitches on them. All hard drives, even new hard drives, can have glitches on them. Over time, additional glitches may develop on your hard drives. While most programs will not detect these glitches, True Image is one program that touches your entire hard drive as it runs. So, any hardware glitches on your hard drives will show up when running True Image and can cause it to fail and not run properly.
Cleaning off these glitches from your hard drive will fix any problem that is stopping True Image from running normally. Fortunately, this is easy to do using the Error Checking utility that comes with Windows. To run Error Checking on your computer do the following steps:
- Click on Start and then on My Computer (Computer on newer systems). This will bring up a list of all of the partitions on your hard drives.
- Right click on one of these partitions, say your c: drive, and then click on the Properties menu item that appears. This will display a new box on your screen.
- Click on the Tools tab to display another box on your screen.
- At the top of this last box you will see the heading, Error Checking. Under it, click on the Check Now button to start the scan of this partition. This will find and fix any errors found in this partition. (Note - scanning the c: drive will require a reboot to complete.)
- When you complete checking a partition on any hard drive, repeat the same steps on another partition on your hard drive. Continue to do this till all partitions and all hard drives have been checked.
Reset your True Image Software
The third step to fixing problems with True Image is to reset your True Image software installed on your computer. Over time, the installed True Image software may become corrupted in some way and no longer functions correctly. The following steps will install a fresh copy of True Image on your computer and also update you to the latest build of the software:
- Uninstall True Image from your computer using the Windows Control Panel Add/Remove Programs function (Programs and Features in newer systems).
- Access your Acronis account and find the entry for your registered copy of True Image. In this entry, you will find a download link to let you download the latest build of the version of True Image that you run.
- After the new build is downloaded, install it on your computer.
- Recreate the backup tasks that were on your failing True Image system.
- Test the newly installed True Image on your computer to see if this fixes your problems.
Acronis True Image Home 2011
The best backup utility on the market today is Acronis True Image Home 2011. To order True Image 2011 from us, go to http://www.ugr7.com and click on the appropriate Buy Now button. We offer this excellent backup program at half the normal price you will find it elsewhere, just $25 per license. Each computer you wish to backup should have its own license of the product to be legal. I not only provide you with a super price on this excellent software product, but I will try to make using this product easy and effortless for you.
If you have questions about this article or the True Image product, send an email to support@ugr7.com and I will try to help you with your questions.